Clients commissioning pet portraits through Etsy agree to the following terms and conditions. Please read them carefully, and if you have any questions, please do not hesitate to ask. Should an Etsy client wish to cancel their order upon reading these terms and conditions, they should contact Holly Reynolds Art in writing before the commission commences to receive a full refund.

Copyright

‘Copyright’ refers to the right of an individual to copy, reproduce, distribute, and profit from reproductions of artwork.

In all circumstances, the copyright of the finished pet portrait is retained by Holly Reynolds Art. This includes the right to use the images of the artwork, and recordings of the artwork process, in promotional material, both digitally and physically, without limit.

The finished artwork may be used by the client for display and personal enjoyment only. The client therefore does not have the right to reproduce the portrait in any way, sell copies of the portrait, or in any other way use or profit from the use of the portrait without prior written consent from Holly Reynolds Art.

A client may request that their portrait is not used in promotional material, and that request should be made in writing and before the commission commences. If the portrait is intended as a gift, the client should make this clear before the commission commences, and every effort will be made to ensure content relating to the commission is not published online until after it has been gifted.

Emails, social media messages and reviews may be used as customer testimonials on social media platforms, Holly Reynolds Art’s website or in printed promotional material.

Reference Images

By submitting photographs for use in a pet portrait, the client is granting Holly Reynolds Art permission to use those photos to create their portrait, as well as in promotional material (such as social media posts, showing the original photo against the portrait). If a client does not wish for their reference photo to be used in promotional material, they should make this request in writing before the commission commences.

Currency Exchange

All prices are set and quoted in UK sterling (GBP). Holly Reynolds Art is in no way responsible for any fluctuations that may occur in exchange rate.

Deposits and Payments

Through Etsy, 100% of the commission payment (including postage) is required upfront to secure the commission. 50% of this amount is considered a deposit, and is non-refundable in any case.

Import Duties and Customs Fees

Through Etsy, import duties and customs fees should be calculated by the Etsy platform and included in the checkout total. The client should therefore not be subject to any additional fees upon import of their order.

Cancellations

If, for any reason, the client wishes to cancel the commission before dispatch of the order, they are free to do so, in writing, at any point. 50% of the total fee, however, will be retained as a deposit in any case to cover any work done in good faith and any materials used.

Lost or Delayed Orders

All orders are sent via Royal Mail Tracked services as standard, and the client will be given a tracking number when their order is dispatched. Any delivery timeframes provided are estimates and not guarantees. If a client believes their order may be delayed or lost, they should contact Holly Reynolds Art via Etsy messages with their tracking number. Delayed orders, once dispatched, are beyond the control of Holly Reynolds Art and orders that arrive outside the estimated delivery timeframe will not be eligible for a refund on that basis.

Orders considered ‘lost in transit’ will be replaced and shipped at no extra cost to the client. The point at which an order is considered ‘lost in transit’ is at the discretion of Holly Reynolds Art. Every effort will be made to get these replacements completed in a timely manner, but no guarantees can be made on time scale, especially in busy periods, and Holly Reynolds Art cannot be held responsible for delays for this reason. The client will be advised on an estimated timescale for the replacement on a case-by-case basis.

Shipping Damage

All portraits are packaged in secure and rigid packaging to ensure they arrive in pristine condition. In the unlikely event, however, that artwork arrives damaged, the client should contact Holly Reynolds Art via Etsy messages with photographs of the damage within 1 working day of receiving the package. Depending on the extent of the damage, a new portrait can be created and shipped at no extra cost.

Although every effort will be made to get these replacements completed in a timely manner, no guarantee can be made on time scale, particularly in busy periods, and Holly Reynolds Art cannot be held responsible for delays for this reason. The client will be advised on an estimated timescale for the replacement on a case-by-case basis.