Animal & Pet Portraits

Pet Portrait Terms and Conditions

By paying the deposit, the client is agreeing to the below terms and conditions of the pet portrait commission process. Please read them carefully, and if you have any questions, please do not hesitate to ask.

Copyright

‘Copyright’ refers to the right of an individual to copy, reproduce, distribute, and profit from reproductions of artwork.

In all circumstances, the copyright of the finished pet portrait is retained by Holly Reynolds Art. This includes the right to use the images of the artwork, and recordings of the artwork process, in promotional material, both digitally and physically, without limit.

The finished artwork may be used by the client for display and personal enjoyment only. The client therefore does not have the right to reproduce the portrait in any way, sell copies of the portrait, or in any other way use or profit from the use of the portrait without prior written consent from Holly Reynolds Art.

A client may request that their portrait is not used in promotional material, and that request should be made in writing and before the commission commences. If the portrait is intended as a gift, the client should make this clear before the commission commences, and every effort will be made to ensure content relating to the commission is not published online until after it has been gifted.

Emails, social media messages and reviews may be used as customer testimonials on social media platforms, Holly Reynolds Art’s website or in printed promotional material.

Reference Images

By submitting photographs for use in a pet portrait, the client is granting Holly Reynolds Art permission to use those photos to create their portrait, as well as in promotional material (such as social media posts, showing the original photo against the portrait). If a client does not wish for their reference photo to be used in promotional material, they should make this request in writing before the commission commences.

Currency Exchange

All prices are quoted in UK sterling (GBP). International clients will have both purchases and refunds charged in UK sterling, with the client’s bank responsible for the exchange rate. Holly Reynolds Art is in no way responsible for any fluctuations that may occur in exchange rate.

Deposits and Payments

A 50% deposit of the commissions total value (including postage) is required to secure a commission slot. The commission slot is not secure, and no work will begin, until this deposit has been paid. Deposits are non-refundable. Upon completion of the artwork, the remaining 50% of the fee must be paid before a portrait can be shipped.

Import Duties and Customs Fees

Some international orders may be subject to customs fees or import duties. Clients should check the import rules for their country for orders from the UK and ensure they are happy to pay any import fees before they pay their deposit. Holly Reynolds Art is not responsible for, nor can control, any import charges or additional fees incurred, and payment of these fees is solely the responsibility of the client.

Cancellations

The client is under no obligation to pay the full amount until they are happy with the final artwork. If, for any reason, the client wishes to cancel the commission before the final payment, they are free to do so, in writing, at any point. The deposit, however, will be retained in any case to cover any work done in good faith and any materials used.

Lost or Delayed Orders

All orders are sent via Royal Mail Tracked services as standard, and the client will be given a tracking number when their order is dispatched. Any delivery timeframes provided are estimates and not guarantees. If a client believes their order may be delayed or lost, they should contact Holly Reynolds Art via hollyreynoldsart@gmail.com with their tracking number. Delayed orders, once dispatched, are beyond the control of Holly Reynolds Art and orders that arrive outside the estimated delivery timeframe will not be eligible for a refund on that basis.

Orders considered ‘lost in transit’ will be replaced and shipped at no extra cost to the client. The point at which an order is considered ‘lost in transit’ is at the discretion of Holly Reynolds Art. Every effort will be made to get these replacements completed in a timely manner, but no guarantees can be made on time scale, especially in busy periods, and Holly Reynolds Art cannot be held responsible for delays for this reason. The client will be advised on an estimated timescale for the replacement on a case-by-case basis.

Shipping Damage

All portraits are packaged in secure and rigid packaging to ensure they arrive in pristine condition. In the unlikely event, however, that artwork arrives damaged, the client should contact Holly Reynolds Art via hollyreynoldsart@gmail.com with photographs of the damage within 1 working day of receiving the package. Depending on the extent of the damage, a new portrait can be created and shipped at no extra cost.

Although every effort will be made to get these replacements completed in a timely manner, no guarantee can be made on time scale, particularly in busy periods, and Holly Reynolds Art cannot be held responsible for delays for this reason. The client will be advised on an estimated timescale for the replacement on a case-by-case basis.